ISLAMABAD: President Dr Arif Alvi has rejected representation filed by Bank Alfalah Ltd (BAFL) against decision of Banking Mohtasib directing it to send an apology to customer for enabling online transaction/payment system on his credit card without his consent and neglecting his timely complaint about disputed transaction.

He said that when Internet Banking Facility was provided by bank to its customers, it was incumbent upon bank to educate its customers about its pros and cons. He directed BAFL to refund lost amount of Rs 66,850 along with profit to customer.

President gave these remarks while deciding upon case wherein Muhammad Yar (complainant) had filed complaint before Banking Mohtasib stating that he had Bank Alfalah Credit Card and scam of Rs 66,850 occurred on his Credit Card when his card was used at Noon-e-Commerce solution.

Feeling aggrieved, he escalated his complaint before Banking Mohtasib which directed BAFL to refund lost amount. Bank, then, filed representation with President against decision of Mohtasib. President held personal hearing of case and rejected representation of Bank. President further pointed out that BAFL was found non-compliant with various regulations/directions of State Bank of Pakistan which made it incumbent upon bank to fully inform customer about Electronic Funds Transfer facility in plain language, besides obtaining customer's consent before start of such facility.